Thank you for visiting and shopping at https://www.iconicelearning.com. Following are the terms and conditions that constitute our Shipping Policy.
Due to increase order value and the impact of COVID-19. It may take longer than usual to fulfill the order. We are working to get the order to you as quickly as possible. We appreciate your patience and apologize for the inconvenience.
SHIPMENT PROCESSING TIME
All orders are processed within 3-7 days in business days. Customers will receive the product within 3-4 weeks in business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
If you didn’t receive your parcel item for a long, then please contact the shipping courier with your tracking code. We can also help you if you contact our team through email for more assistance or unanswered questions.
If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
It’s not uncommon for NO tracking information to show until your package has been scanned in by the respected carriers. It might remain “blank” for up to a week after you receive your tracking link. But If your order was placed more than a week and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.
CUSTOMS, DUTIES, AND TAXES
Iconic eLearning is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Iconic eLearning is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY As of now, we ship our products only in the United States of America.
Thanks for purchasing our product from our website Iconicelearning.com.
We offered 45 days return policy to our customers for products that involve shipping. If 45 days or more have passed since your purchase, we cannot offer you a return or an exchange.
If somehow, you receive a damaged product. Customer shall inspect shipment mediately upon delivery. If the shipment shows signs of damage or is open, the customer must reject the delivery and return the package to the carrier in order to avoid return charges.
Products cannot be returned by mail, and will not be refunded, if it is opened/used or if it has been more than 45 days after the purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:
- All items must be complete, undamaged and in saleable condition
- New items must be factory sealed and unopened
- Returns have to be sent via registered mail
- Delivered item is in defective, wrong items and faulty.
- All items have to be in their original packaging and well packed for shipping
- A print-out of the invoice must be included
- Any item that does not meet the conditions above will not be refunded or exchanged.
- It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).
Please do not send your purchase back to us unless we authorize you to do so.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (within a month).
If you cancel your order BEFORE it has been shipped, then you can change and cancel the order. It must be required for the user to contact us within 12 hours regarding order cancellation or change.
Once the product is packaged and ready for shipping then you’re not eligible to cancel it anymore.’
EXCHANGES (IF APPLICABLE)
We only exchange items if they are a wrong item/s, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect.
If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.